Purchases, Refunds & Other

Yes, we offer free consultations on strategic and change management, as well as personal development in these areas. To request a free consultation, please fill out the feedback form and let us know your preferred method and time of contact.

Our free consultation service has the following rules:
1. We can offer quick advice if the problem fits our expertise.
2. We will typically respond within 24 hours with a decision.
3. We may ask clarifying questions before proceeding with the consultation.
4. A free consultation may not exceed 20 minutes.
5. We will listen carefully to your concerns and provide feedback and advice as necessary.
6. We do not guarantee that the advice will be applicable or useful to your specific situation.

For complex problems that require detailed analysis, we recommend addressing them through our business or personal strategy development courses, which are available online.

By submitting a consultation request, you agree to these rules.

What are the guarantees and refund policies?
We guarantee the quality of the materials provided in our courses; nevertheless, your results depend mainly on your involvement in completing the assignments for the lessons.

You can also get a refund on the money you paid for the course, but there are a few nuances we wanted to let you know in advance.

The fact is that you are paying for access to the course's digital information materials. We provide this access immediately after payment, and you get the service. A refund for a service already provided is not the same as a return of goods in a store when you return undamaged goods.

You will need a good reason for your claim. If we think your claim is justified AND our analytics system does not show any evidence of copying content and that you have opened and copied lessons, i.e. there was malicious intent from the beginning, we will enter your position and refund your money.

We haven't received refund requests yet. This procedure may encounter technical problems, which may delay the refund. We will do our best to do so.

In any case, let's not count on a possible refund, but rather decide responsibly why you want to enroll in a particular course. You can also read our Terms&Conditions to clarify this issue in more detail.

We want to assure you that there is no discrepancy between your expectations and what we can offer you. To that end, we have opened up access to some of our lessons to let you see for yourself their quality.

We also allow you to choose one of the closed lessons to get inside and check it against your expectations. To do this, send us the course and the lesson you want access to. We'll open it up for a few hours and send you a link so you can read it and make an informed decision.

To redeem a coupon, follow these steps:

1. Go to the course or workshop page where you would like to enroll.
2. Click on the "Enroll" or "Buy Now" button.
3. On the checkout page, enter the coupon code in the "Coupon Code" or "Promo Code" field.
4. Click on the "Apply" button.
5. The discount will be applied to the total price of the course or workshop.
6. Complete the checkout process by entering your payment information, if required.
7. Once the payment is processed, you will be enrolled in the course or workshop.

Please note that some coupons may have restrictions or expiration dates, so be sure to read the terms and conditions carefully before redeeming the coupon. If you encounter issues redeeming your coupon, contact the course provider's customer support for assistance.

We periodically offer discounts on our courses and digital products and indicate this on the course or product access button. The discounted price is the minimum possible price for a single purchase.

If you purchase multiple licenses or programs we offer additional discounts.
We understand that some of our potential customers may have low incomes due to personal reasons or difficult economic situations in their countries. Therefore, we offer an additional discount to one person each week. To request this discount, please, contact us through the feedback page. We will notify you about the terms and conditions of the discounted access and whether it is available that week.

Our educational services are for both individuals and companies. For individuals, our courses can be accessed and completed at their own pace, and they can receive support and feedback asynchronously through our online platform.

For companies, we offer the option of centralized training of employees, where our courses can be a part of an employee training program. In this case, we customize the service to the company's needs. We also provide personalized support during training events or working groups.
This personalized approach to training allows us to provide a more effective and efficient learning experience for your employees.

Additionally, we offer discounts for bulk purchases of courses for companies looking to provide training to a larger group of employees.

If you wish to unsubscribe from our emails, you can usually find an "unsubscribe" link at the bottom of the email itself. Click on that link and follow the instructions to unsubscribe.

Alternatively, you can email us and request to be removed from our email list. Please note that it may take up to several days for your request to be processed.

To change your password, follow these steps:
1. Go to the login page of the website or application.
2. Click on the "Forgot Password" link or button.
3. Enter your email address associated with your account and click on the "Submit" or "Send" button.
4. Check your email inbox for a password reset link or code.
5. Follow the instructions in the email to reset your password.
6. Once you have created a new password, log in with your updated credentials.

If you have trouble resetting your password, you can usually find a "Contact Us" or "Support" link on the website or application for further assistance.

About Courses and Training

Our approach to strategic management is based on several decades of research on strategic change, which emphasizes the importance of routine operations, competencies, capabilities, and learning in the firm's strategic theory. Our methodology reflects these changes and integrates them into day-to-day management practices.

We rely on the concept of dynamic capabilities, which emphasizes the role of managerial competencies in achieving long-term economic success. The key components of dynamic capabilities include decision-making approaches and management processes for learning and innovation. These are the essential ingredients of effective strategic management.

Our emphasis on dynamic capabilities underscores the importance of strategic management for enterprise performance. If you want to learn more, we recommend reading Teece D. J.'s book "Dynamic Capabilities and Strategic Management" published by Oxford University Press in 2009. You may also refer to an article by Deem Rytsev on the operationalization of the strategic theory of the firm published in the 2014 Journal of Economic Strategies.

We provide feedback to our students asynchronously, as they are located in different time zones. So you can ask your questions in a designated panel under each lesson, regardless of whether the course author or consultant is currently online.

Once a question is submitted, an alert is triggered to provide an answer as soon as possible. If a consultant or the course's author is online, you will receive an immediate response; otherwise, we will respond as soon as we are online.

Please note that some questions may be complex and require detailed answers, so please consider the time needed to prepare a thorough response.

Each course has a unique program designed to meet specific learning objectives. The program may include a combination of theoretical texts, graphics and video materials, practical assignments, tests, and webinars.

The theoretical texts provide an in-depth understanding of the topic, while the graphics and videos can help visualize complex concepts. Practical assignments allow students to apply the knowledge gained in the course and develop their skills. Tests help measure progress and identify areas for improvement.

Additionally, some courses may offer webinars, which allow students to interact with instructors and other learners in real time. The webinar sessions may include discussions, case studies, and presentations, and are a valuable resource for learners seeking additional insights and guidance.
For a more detailed breakdown of the course program, please refer to the course description and syllabus provided.

Coaching is a personalized training format where course instructors interact with the trainees. In this format, instructors act not only as teachers imparting knowledge but also as assistants, consultants, and mentors.

Coaching involves independent work on course assignments, feedback on the results, preparing for the next steps, and discussions or question-and-answer sessions. These interactions can go synchronously, such as through Skype or telephone consultations, or asynchronously, such as via email, comments, chats, and other modes of communication.

The primary objective of coaching is to achieve a specific and tangible result defined in the course description. For example, the goals may be to develop a business or corporate strategy, design an advanced personal long-term plan, audit or implement the strategic management system.

Coaching includes active independent work to achieve the goal of a particular course, checking the results of the assignments in the lessons by the course instructors, access to a closed group and internal chat room, and support and advice on the course topic for a specified period.

The ultimate result of coaching is guaranteed achievement of the course goal and better interactions when questions arise. Depending on the subject, the outcome may be a development strategy, a strategic management system implemented, a strategic audit conducted, or another relevant result.

Coaching is a training format that requires a significant amount of active independent work from the trainee. The amount of work depends on the degree of preparation and the desired outcome of the course.

While coaches provide guidance, examples, and feedback, the trainee is responsible for completing assignments, creating strategic documents, and making long-term decisions.

The amount of effort required can be relatively high, and trainees should expect to dedicate considerable time and effort to the course. However, this hard work is essential to achieving the desired outcome and developing key competencies.

Trainees should work independently for at least 1-2 hours a day. If you do not have that time budget due to work commitments, you may need to plan for a break or vacation to focus on the coaching program. Remember, the goal of coaching is for you to master the essential competencies for your future success.

There are several reasons why understanding strategies is essential.

Firstly, the ability to plan and evaluate achievement is a unique attribute that separates humans from the rest of the living world. A long-term plan of action requires a good understanding of the current situation and answering the questions of how and why it can change the future.

Secondly, planning is a great way to understand the subject matter. Developing a strategy requires in-depth knowledge making it an excellent training opportunity.

Thirdly, strategic vision is a rare and valuable competence. A lack of professionalism is becoming increasingly prevalent, and possessing such a valuable skill will set you apart from the crowd.

Mastering strategic management techniques can benefit you not only in business but also in making significant life decisions. By growing these critical competencies, you can gain a deeper understanding of the world and make more informed decisions.

Yes, we can provide personal certificates of course completion at the end of the training. Certificates are for trainees who have fulfilled the following assignments:
1. Completed the curriculum of the course.
2. Created the necessary results required by the course program.
3. The quality of the results is confirmed by the author of the course through personal verification. The verification requires submission of the documents created during the course or workshop or, in case of confidentiality of these documents, submission of a detailed report on the results.

Please note that each course has different terms for homework verification by the author. Additionally, certificates of completion for free courses are only provided in electronic form and contain information about the name of the course, time of registration, and actions performed by the user. We do not conduct personal knowledge checks based on the results of free courses.

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